Refund policy

DAMLA KÖKSAL - CLOU will send you a confirmation email when your order and payment are received. Orders over 150 TL will be shipped for free to Turkey within 7 working days.

Your cargo tracking number is received you when your package departs via SMS and E-mail. You can check your cargo status with this tracking number from the cargo tracking system. You can reach the tracking page by clicking here for the Domestic Cargo tracking page.

Orders placed from abroad will be delivered between 2 and 14 working days and our overseas shipping is free for orders over $150. Otherwise, shipping fee is set at $20. The taxes that may occur on foreign shipments are the responsibility of our customers.

EXCHANGE / RETURN ACCEPTANCE TERMS AND DURATION FOR ONLINE ORDERS

Exchange or return is not valid for orders placed from abroad.

Your exchange and refund requests regarding your online orders received domestically are accepted if the products are delivered to the official address below, within 14 days from the date of delivery to you.

Address: Beylikdüzü OSB. Mermerciler Sanayi Sitesi 3.Cad. No: 1/A Beylikdüzü/ISTANBUL

You can send us your requests for Exchanges and Refunds by filling out the Exchange / Return Form sent with your order in fully.

You can send your Exchange and Return products to us free of charge with the return code Domestic Cargo 832509056. We are unable to return requests for information about whether your exchange shipment has reached us due to the intensity of the orders. You can get this information from the cargo tracking pages of the relevant cargo company with the tracking code given to you.

Please note that shipments of products you wish to return or replace are your responsibility until the products arrive at DAMLA KÖKSAL - CLOU. Products requested for return or exchange must be returned with their unscruped and original package/accessories as sent. Products with product protection tape or product label removed will be assumed to have been used and the right to withdrawal will be waived, so acceptance of change and refund will not be possible.

Your exchange procedures will be completed by shipping your new product to you within 7 working days after your cargo arrives with the Exchange / Return Form. When we receive your return shipment, after reviewing the condition of the product, the Exchange / Return Form has been filled out and the reimbursement of the order price of all justified claims deemed appropriate will be completed within 10 working days. If your refund request is not appropriate, our team will contact you by a detailed e-mail.

CANCELLATION OF ORDERS THAT HAVE NOT YET BEEN DELIVERED

You can send us your cancellation requests for orders that have been paid on our website but have not yet been delivered from one of the contact information below.

E-mail: info@clou.shop
WhatsApp Business: +90 (553) 936 25 68